VLI Tech Blog

As the COVID-19 pandemic continues to have profound effects on businesses across America, medical transportation operations are being hit especially hard. 

Dispatch and other staff members are working from home. There are PPE shortages. Employees are constantly at risk of being exposed on the front lines. And the state of the economy is in serious jeopardy. 

But while businesses are struggling to make payroll, there are resources available to assist financially during this time. The following list comes from the US Small Business Administration’s online resource:

We talk with ambulance company owners all across the country every day. The one thing they always want to know is, "how are we doing?"

How's our financial health? Are we operating efficiently? How are we doing for our customers and for our employees?  Do we need to fix anything? Are we going to lose contracts due to poor performance? If an acquisition opportunity were to come along, would we be able to scale?

Most EMS business owners spend serious time wondering about these questions, and struggle to find reliable data to provide a benchmark.

You don't want any surprises at the end of the month or the quarter, but it's hard to get the right information in real time to make data-driven decisions.

So what are the most common impediments to collecting, understanding, and acting upon the data?